Trip Coordinator

Portland, OR
Full Time
Trip Experience
Mid Level

 

TrovaTrip is a travel planning and booking platform for content creators. We’re a team of trail blazers–and not just because we are based in Portland, OR. We take a crawl, walk, sprint approach to everything we do and bring along the best talent to make it all happen. Our mission is to make travel easier, safer and more accessible to all. From backpacking to Patagonia to practicing yoga on the beaches of Bali – we make it possible with 150 unique experiences in 48 countries.

When it comes to lighting the way, our team works together with full openness and transparency including our dedication to diversity and inclusion throughout our customer-base and employees. We value empathy, questioning the process and thinking sideways to build the leading platform in group travel.

Ultimately, we care about getting it right and delivering the best possible experience for our community of travel buffs. If you are looking to develop your career and thrive off a fast-paced, collaborative culture where you can make an impact, see our open job positions with the TrovaTrip team.

About this position: 

Trip Coordinators provide a key link between sales, our customers and destination operators.  The role primarily focuses on operations, ensuring smooth trip execution in destinations around the world, and also includes sales and operator support.  Trip Coordinators display an acute attention to detail, have an analytical mind, keep calm under pressure, and are passionate about travel.  

Essential Functions:

  • Own bookings from confirmation to trip completion
  • Support sales by assisting with trip packaging and costing updates
  • Create and manage communication platforms for hosts, travelers, TrovaTrip staff and operators
  • Finalize pre-departure trip details: sending manifests, flight details, traveler information, guide assignments, arrival/departing transfers and any special requirements
  • Lead pre-trip calls with operators, guides and hosts
  • Monitor trips during operation, including daily recaps, incident management and ensuring happy hosts
  • Collect trip feedback from host and travelers, and action as needed by engaging trip designers, sales and operators
  • Keep a professional and positive relationship with operators 
  • Oversee customer and host communication via pre-trip chats

Qualifications: 

  • A curiosity for learning
  • An interest in travel
  • A love for the details 
  • Process-oriented 
  • Comfortable multi-tasking in a fast-paced environment
  • Solutions-orientated 
  • Great organizational skills - there are a lot of moving pieces in this role.
  • Integrity and a commitment to excellence - these trips are once-in-a-lifetime for our travelers, so it is essential they are designed and operated as such
  • An open mind - you will be dealing with people from all over the world and from all walks of life. 

Some of our TrovaTrip Perks include:

  • Generous Paid Time Off 
  • Volunteer Paid Time Off
  • Trip perk credit vouchers for use on any TrovaTrip anywhere in the world with additional PTO!
  • Up to 12 weeks paid parental leave for birthing parent
  • Up to 4 weeks paid parental leave for non-birthing parent
  • Medical, Dental, and Vision Insurance
  • 401k program with a match! 
  • Great office location on the waterfront in the Pearl District, Portland, OR
  • Flex Work Environment

 

TrovaTrip is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sexual orientation, gender identity, or religion. TrovaTrip considers equal opportunity, diversity, and inclusion to be fundamental to the mission of the company. TrovaTrip benefits include health care, vision, dental, trip perks, paid time off, and retirement savings.

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